FAQ

Payment


  • It's possible to pay SWIFT, PayPal (through a partner) all over the world.
  • Payment in other currencies is possible in consultation with our Manager.

Delivery:

Ukraine post with the track number
15-45 days (standart 20 day)
EMS Ukraine dpsz.ua/enDHL www.dhl.com

We do not have automatically calculating of the shipping!
Manager calculates the delivery cost after your order!

- Ukraine post (ground and air) with the track number. It's the cheapest delivery option, delivery time: 15-30 days;
- EMS Ukraine dpsz.ua/en;
- DHL shipping with track number. Sending is carried out in the countries indicated on the web-site dhl.com. Delivery times: 7-12 days;


Shipping cost depends on the volume and weight of the parcel. Shipping costs you can calculate yourself on sites of delivery services. In the description of the goods you will be able to view shipping weight.

Example calculation for Ukraine post delivery http://www.biatar.com/shiping/


What must we do if the goods do not come?

If the goods have not arrived at the expiration of 45 days after sending, please contact with our Manager. We will perform a product search by track number.


How to do an order?

  1. Select products, add to cart, specify the required number.
  2. Enter all the necessary information to be sent (check the correctness)
  3. Select the delivery method
  4. Confirm your order
  5. Expect a letter from the manager. On the specified you e-mail
  6. Pay Order (requisites will come from manager, after a stock check)
  7. Wait letters with track number
  8. Wait goods


Our contacts:

Contact with me on email. Please, write in English, Russian or Ukrainian.